Return Policy – gazingly

Thank you for shopping at gazingly, operated by Haikou Manbei Garment Co., Ltd. This Return Policy outlines the rules and requirements for returns, exchanges, and refunds for all orders placed on our official website https://www.gazingly.com. Please read this policy carefully before placing an order or submitting a return request.

1. Return Eligibility Period You may request a return within 30 calendar days from the date you receive your package. Any return request submitted after the 30‑day window will not be accepted.
2. Eligible Items for Return Items can be returned only if they meet all the following conditions:

• The product is unused, unwashed, undamaged, and in its original condition.
• All original tags, labels and packaging are intact and attached to the item.
• The item is not marked as final sale or non‑returnable on the product page.

Non‑returnable items: Items that have been worn, stained, altered, washed, or damaged by customer misuse cannot be returned. Hygiene‑related used apparel items are also non‑returnable.

3. Return Process
4. Contact our support team first Before sending any items back, you must submit a return request via our email: support@gazingly.com. Please provide your order number, product name, photos of the item and your reason for return. Our team will review your request and send you return instructions. Do NOT send back goods without prior approval, otherwise we cannot process your refund.
5. Ship your returned package Once your return request is approved, which serves as our return receiving address. Return Address : Area C3752, Floor 16, C Block, Caisheng Building, No.17 Longhua Road, Datong Street, Longhua District, Haikou City, Hainan Province, China

Important note: You are shipping internationally to China. You are responsible for arranging international courier service for the return shipment.

3. Waiting for inspection We will inspect the goods after receiving your returned package at our registered office in China. We will notify you once the inspection is completed.
4. Shipping Cost for Returns (Clear allocation of responsibilities)

• If the return is caused by our mistakes: wrong item, defective product, or obvious quality problem, we will cover the return shipping fee.
• If you return the item for personal reasons (size issue, style mismatch, changed mind, or other non‑seller‑caused reasons), you, the buyer, shall bear all return‑related costs in full, including international courier freight, cross‑border customs clearance fees, import duties and any other surcharges generated during shipping to China.

Estimated cost reference: International return shipping from US / UK / CA to China normally ranges from $30‑$80 USD, subject to courier, weight and destination customs rules. We do not control third‑party carrier pricing. Original shipping fees paid at checkout are non‑refundable under all circumstances.

5. Refund Processing After we inspect and confirm your returned item fully meets our return requirements: Refunds will be issued to your original payment method. Please allow 5‑10 business days for the refund to show up in your account, depending on your issuing bank’s internal processing speed. We do not offer cash refunds. Refund will only be processed after physical goods have arrived and been inspected at our registered office return address in China; we cannot issue pre‑refund before receiving returned merchandise.
6. Exchange Requests If you want to exchange for another size or different style, please email us first to check inventory availability. Exchange shipping rules follow the same shipping cost terms as returns. All exchange shipments are processed from our China registered office.
7. Governing Law This Return Policy, all purchase contracts and return‑related disputes shall be governed by and construed in accordance with the laws of the People’s Republic of China. All return shipments must be delivered to our registered office address within mainland China.
8. Contact Us If you have any questions regarding this Return Policy, please reach out to us:
   
   
   Brand Name: gazingly
   Company Name: Haikou Manbei Garment Co., Ltd.
   Official Website: https://www.gazingly.com
   Email: support@gazingly.com
   Phone: +86 189 7632 8945
   Office Address: Area C3752, Floor 16, C Block, Caisheng Building, No.17 Longhua Road, Datong Street, Longhua District, Haikou City, Hainan Province, China