Return Policy – gazingly

Last Updated: September 23, 2026
Thank you for shopping at gazingly, operated by Haikou Manbei Garment Co., Ltd. This Return Policy outlines the rules and requirements for returns, exchanges, and refunds for all orders placed on our official website https://www.gazingly.com. Please read this policy carefully before placing an order or submitting a return request.

1. Return Eligibility Period

You may request a return within 30 calendar days from the date you receive your package. Any return request submitted after the 30-day window will not be accepted.

2. Eligible Items for Return

Items can be returned only if they meet all the following conditions:
  • The product is unused, unwashed, undamaged, and in its original condition.
  • All original tags, labels and packaging are intact and attached to the item.
  • The item is not marked as final sale or non-returnable on the product page.
Non-returnable items: Items that have been worn, stained, altered, washed, or damaged by customer misuse cannot be returned.

3. Return Process

1. Contact our support team first Before sending any items back, you must submit a return request via our email: support@gazingly.com. Please provide your order number, product name, photos of the item and your reason for return. Our team will review your request and send you return instructions. Do NOT send back goods without prior approval, otherwise we cannot process your refund.
2. Ship your returned package Once your return request is approved, send the parcel to our designated return address: Department 412 Oakridge Lane, Suite B, Charlotte, NC 28206, United States
3. Waiting for inspection We will inspect the goods after receiving your returned package. We will notify you once the inspection is completed.

4. Shipping Cost for Returns

  • If the return is caused by our mistakes: wrong item, defective product, or obvious quality problem, we will cover the return shipping fee.
  • If you return the item for personal reasons (size issue, style mismatch, changed mind), you are responsible for all return shipping charges. Original shipping fees at checkout are non-refundable.

5. Refund Processing

After we inspect and confirm your returned item meets our return requirements: Refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to show up in your account, depending on your bank’s processing speed. We do not offer cash refunds.

6. Exchange Requests

If you want to exchange for another size or different style, please email us first to check inventory availability. Exchange shipping rules follow the same shipping cost terms as returns.

7. Contact Us

If you have any questions regarding this Return Policy, please reach out to us:
Email: support@gazingly.com
Website: https://www.gazingly.com
Company: Haikou Manbei Garment Co., Ltd.